Question 1

Shipping Policy

Accepted Answer

All items are shipped as soon as they are completed. We will contact you 2 or 3 days prior to shipment to let you know when the item will arrive. Most items are shipped via Fed-Ex freight. Air Freight is available for overseas shipments or on request.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

We request a 33% min deposit on all work. We make each piece to order. Each piece is warranted to be as represented. If we make an error, such as making the piece the wrong size, we will replace the item or refund your money at your option. If you have given us incorrect information, such as an incorrect dimension, we will do everything we can to correct this at current shop rate. Client cancelation will likely incur some restocking fee, dependent on how far your project has progressed at the time of cancelation. Basically, if I can still use the material for another project, we can refund you more, hopefully, it never comes to that ;)

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