Question 1

Shipping Policy

Accepted Answer

We ship using USPS and ship to the US and Canada. Please allow between 2-3 weeks for shipping time.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

We promise to uphold our agreements with our customers. We approach disputes on a case by case basis with each customer. If a customer is unsatisfied, we are happy to give a refund or discount if the error is ours. We seek to avoid any misunderstandings by having clear and concise communication in all stages of the process. That being said, we also remind our customers that our textiles are made using a very artisanal and handmade process which creates a product that is distinct from a machine-produced fabric. Minor details such as a couple of small knots in the fabric or minor variations in the texture are a normal part of the handmade process and are not considered errors. We also do our best to match colors, but the thread options we have access to are limited and we are not able to always produce 100% accuracy to set Pantone codes.

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