Question 1

Shipping Policy

Accepted Answer

In the Portland area and for much of the Northwest I can deliver personally. Outside of this area I use commercial shippers for large items, and major carriers for smaller pieces. Contact me for information about the best means for your commission.

Question 2

Maker Policy

Accepted Answer

As my work is essentially a one of a kind commission, each project is unique and the timeline required to do the finest possible piece varies because of its size or detailing required. I also treat each of my customers individually and don't take on more than one significant project at a time. Each commission is placed in order of its position received in the timeline and will receive my undivided attention until complete and shipped. I will make every effort to give you an estimate of completion dates, but ask that you have patience because the end result has to not only satisfy you but must also satisfy me to be the very latest and best piece in my portfolio. Once our design and negotiations are complete, and the project begins, deposits are not returnable. Custom work is non-refundable and once in-progress, custom projects cannot be cancelled. Your excitement and satisfaction with my creation is of the utmost importance, my process includes communication along the way and often can include photos of the process, if desired, in order for you as my customer to be informed as the project develops.

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