Question 1

Shipping Policy

Accepted Answer

Smaller items only are shipped Mainland USA and Canada only and by USPS & UPS Message me with a zip code for a competitive shipping quote! Unless otherwise stated, we ship large items to The USA ONLY. UPS charges an additional $54 flat residential fee for a home delivery.

Question 2

Maker Policy

Accepted Answer

Refunds; 100% Refunds of the deposit will only be made if notification is given to me "before" the commissioned piece has been cut from the slabs. A 15% fee will be charged for time and travel if slab purchases have already been made and if fabrication has been started rendering the slabs almost useless for other projects there will be NO REFUND. Commission Piece Returns or Cancellations Only; The vision of this art has been verbalized and portrayed by the customer to me the artist and will be created by me, the artist. I may have a different view/vision/interpretation/mind’s eye or understanding of this commissioned piece of art than the one the customer may see in his/her mind. I will make every attempt to send pictures of the progress of the piece to the customer to avoid these problems and to add to the history of the piece being created. Because of this, the customer will not hold liable this artist for minor differences that may be present upon final inspection of this commissioned piece. If the customer is not satisfied with the art at the time of revealing to the customer they will not expect the deposit to be returned. The artist will make another piece with the corrections made. Completed Item Returns or Cancellation; If purchasing an item previously made and sold as a completed item there will be NO REFUNDS... There will be many pictures showing color, grains, figuring and knotting so there will not be any surprises upon receiving the item. All dimensions will be available as well. Colors may vary slightly from pictures seen on this site and the actual piece of wood you receive due to poor photography. We can Facetime for a better color option if necessary.

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