Question 1

Shipping Policy

Accepted Answer

I will ship to any of the lower 48 states. As fast as you're willing to pay for. FEDEX, UPS, USPS, Old Dominion Freightlines. I have all the numbers on speed dial. And if you live within a 40 miles of Historic Taylors Mill, SC I will personally bring your creation to you, help you bring it into your house, wire it into your outlet box, or put it on your shelf. Of course I might need to re-arrange some things on your shelf. I'm picky that way. So instead of inviting me to your home you may want to spring for the shipping. Your call. Actual rates apply unless noted on each project or negotiated at the outset of a commissioned project.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

Creating a $5000 hutch is very different than creating a $300 lamp. So at the outset of any project, I will very clearly articulate exactly what I'm going to do, exactly what I expect, exactly what you will get and when, and exactly what I will do in the unlikely event that you're not happy in the end. I've spent my entire career working with some of the most demanding personalities on this or any other planet. You will be happy. Or I will do everything humanly possible to make it so. As a general rule though, commissioned projects require a 50% deposit up front for materials. If you cancel, any money spent (receipts provided) is non refundable. If I haven't spent a dime, you get it all back. Any standard project is shipped on receipt of payment. And you have 60 days to make sure you're happy. That's a long time 60 days. 'Cause I want you to be happy. Very happy. And tell your friends. So I can make them things their great grandchildren will sell at a garage sale. Any project over $300 and under 25 pounds (that's weight not Sterling), return shipping is free. I send you a label, you print it and drop it at the appropriate location. That's fair, right?

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