Question 1

Shipping Policy

Accepted Answer

Free shipping within the United States

Question 2

Maker Policy

Accepted Answer

Maker Policies Our mission is to make you happy. That is why in the unfortunate case you receive an incorrect or defective item, please let us know asap, and we will arrange a quick return for you. We usually give 30 days to do so. If the product arrives damaged, please notify us within 24h of receipt of the goods with a couple of photos showing the problem. THESE PRODUCTS ARE NOT RETURNABLE Custom or made-to-order products of any kind Any item that has been altered or installed Any item that is not in resellable condition Any item that is not in its original packaging Any item without a prior return authorization If you need to return an item, please get in touch with us with your order number and details about the product you would like to return and why. The customer is responsible for all return shipping charges, except returns due to damage or product defects. Refunds will be issued upon inspection of the returned product and are automatically adjusted for any restocking fees or shipping charges. Any items returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition are subject to additional fees that will be deducted from your final refund. Per inspection, if the product is found in new condition and received in its original packaging, you will be issued the refund you are due, less any applicable fees or handling charges. If a returned product is determined to be in a damaged or unsaleable condition, it will be subject to additional fees being deducted from the credit, or the credit may be denied completely. Please allow 2-3 business days for the refund to appear on your account. If you are eligible for a refund, you should expect to receive it within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Request your Handcrafted 14 Gauge Stainless Steel And Brass Range Hoods - Classic Series

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