Exclusively Handcarved

MP

Marg Ponzio

For Laser Engraved Maple Cutting Board

1.0

Aug 15, 2017

I need to know how to return this product, and get my money reimbursed. I was patient with the 1 1/2 month delay, but now that I received my purchase in a torn envelope, I am extremely unhappy with the craftsmanship. A $250.00 wedding present that I would never give them. The butcher block isn't even sanded smooth; the whole thing is warped; you can't even see the image; there are some green markings on the back; the finish is dripped on in some places. Honestly, I have to go buy the newlyweds another present. Maybe you can sand it down and reuse it? At least then is would be sanded. Please tell me how I can return this product for a complete refund.

Ervin and Eugenya were incredibly easy to work with and were able to work in my tight time frame. They responded quickly to my requests and easily accommodated the changes I made. The product arrived in perfect condition despite minor damage to the shipping box.

Ervin was great to deal with. Was extremely responsive, worked with out budget and our quick timeframe. The end product is gorgeous. I would definitely order from him again.

Amazing work! The cutting board I recieved is beautiful! Easiest Christmas present so far. Responded quickly. Worked with me, would come back again for another one no question about it!

NM

Nunzio Moudatsos

For Personalized Cutting Board

5.0

Jul 4, 2016

The cutting board I ordered came out amazing! The design is flawless and the board itself is sturdy. Communication was great and I always received a reply in short time. I highly recommend - you won't be disappointed!

MF

Meghan Flanders

For Engraved Cutting board

5.0

May 31, 2016

I had a cutting board engraved for my mother in law. It turned out just beautiful! The design process was super easy and it was all completed in a couple of weeks.

Ervin and Eugenya Maier were wonderful to work with. I had a need for a gift within 10 days, less than the two weeks that it normally takes to deliver one of their handmade cutting boards. They worked with me very quickly to get a design together, execute the design, and they were willing to ship overnight to meet my deadline. The finished product was lovely and a big hit at the retirement party where I presented it. I was thrilled with the entire experience.

They were wonderful to work with on this project. I am so happy with the finished cutting boards. Their communication throughout the project was extremely helpful so that I could report to my business where we were in the process. The boards are beautiful!

Very easy to work with. I shared a design and we exchanged a couple of emails. I was sent a picture of the final design to approve before the carving began. The cutting board was shipped a couple of days early and it is beautiful!

DM

Dolores Martinez

For Laser Engraved Maple Cutting Board

5.0

Feb 5, 2016

We love it. This was prepared as a wedding gift. It's beautiful. It was prepared in the time promised & arrived just in time for the wedding. I will definitely use Custom Made again. It's a unique gift with a personalized touch and I couldn't be happier. Thank you.

I could not be happier with my custom cutting board! This was an easy and efficient process, and I would recommend this company to anyone. Great service and a quality product!

It was great dealing with them. The cutting board is fantastic. Thanks guys!

Amazing job done and quality of work is superb. will be doing much more business with them in the future.

OUTSTANDING Very pleased! Communication and craftsmanship THE BEST! My son loved his cutting board. would recommend you to anyone and thinking now I need to buy one for myself! Thank you Roy

Beautiful work!!! Eugenya absolutely saved my Christmas. Not only is it a beautiful piece but they were able to complete the job and get it to me before Christmas and it is EXACTLY what I wanted. Thank you all very much for saving me when an Etsy maker almost ruined the perfect gift for my brother. I have learned my lesson, Custom Made makers are artist and true craftsmen and Etsy makers are just hobbyist. .

This product is GORGEOUS! Very well made, fast, great communication. Thank you so much!

Amazing design and customer service. Couldn't be happier working with them. Instantaneous communication and preemptive sometimes, asking questions before I even knew they needed to be asked! Super fast shipping and made me feel special. Would definitely buy again (great price and quality) and recommend to others.

This experience was simply incredible. The fact that all of the steps were discussed with me along the way was great and I could not be happir with the results. Sadly, my one issue was the USPS. Your products are so personal and meaningful, I wish I had a means to choose my own shipping option through a reputable carrier and forgoe the USPS. Thank you for this overall experience, I will be using this service again!

Success!!! I submitted my idea and before it was completed I was consulted to ensure accuracy. The entire process was so easy. I will recommend Custom Made to all my friends and family! Great work! They loved it!

Five stars all around. My personalized cutting board was exactly what I asked for. It arrived within approximately 2 weeks of starting the order, and was intact upon arrival. Thanks for the great work!

I recieved the final product, and was less than impressed with the finished product for the cost that I had in it. It was a maple cutting board, but the board itself looked very plain. Almost like buying a small piece of lumber at a hardware store unfinished. The laser engraving was just as I imagined though, and very well done. The people that did the job were very responsive and courteous, and they finished the piece well ahead of schedule. My overall impression isn't bad, but I truly expected more for the cost of the product.

Great feedback and suggestions. fast responses. very pleased with final product.

SJ

Selina Johnson

For Personalized Cutting Board

5.0

Oct 15, 2015

I am so happy with my cutting board, and the overall service was EXCELLENT!! Not only was the ordering process easy, but I was helped within minutes when i had questions about my order. The shipping didn't take as long as it stated. Also what I was really touched by and appreciated most was, when I received my cheese board it had suffered damages during shipping, I informed them and let them know that i was going to call the post office about the handling of my package and I was told not to worry that they would replace it free of charge. How awesome is that! The board is beautiful and I can't wait for my friend to receive it in Italy!

I was very impressed with the professionalism of Ervin Meier . He was timely and answered my every question .i would definitely do business with him again.the end product was beautiful,