Question 1

Shipping Policy

Accepted Answer

Area served: Kathi Dugan's studio is based in the South Shore/ Cape/Greater Boston area. Portraits from photos opens the business for national and international requests. Shipping Methods: Kathi generally uses USPS, FedEx or UPS. If the customer has a preference, please let me know. All shipping and handling fees will be included in customer billing. All pieces will be insured to the full value of the piece, as paid by the customer.

Question 2

Installation Policy

Accepted Answer

Wonders On Walls completes each mural or decorative wall finish with a protective coat. It can paint on most surfaces but does not handle installation. For portrait and art prints, customers are responsible for matting and framing.

Question 3

Maker Policy

Accepted Answer

Each project includes a non-refundable $150.00 sample fee, within the total coat of the proposed project and payable within the first payment installment. The sample fee is a non-disputable and protective measure, insuring the artist will always be reimbursed for whatever research, work or time she has already spent on the project. If, for any reason, the project is cancelled once the initial deposit is given and before a rough sketch of the painting is approved, all except $150.00 plus any other fees already taken from the deposit, will be returned to the customer. Once the customer approves the rough sketch of the proposed painting, there will be no reimbursement of the initial deposit. At this time only minor tweaks will be allowed to the sketch or possible additional fees may incur, as the sketch will have been drawn up according to the customer's specifications. At this point, Kathi will do her best to insure the final product contains the elements desired by the customer, usually with written notations of said requested changes. Once the painting is finished, the customer will have the opportunity to view the finished work. At this point, only very minor tweaks will be allowed to the painting or possible additional fees may incur, as the painting will have been completed according to the customer's specifications. Payment in full is required, before the painting is shipped out. S&H charges will always include insurance of the work, up to the full value the customer has paid for the piece. Because each project is a one of a kind, very personal and subjective work, there will be no refunds offered on the project, for any reason, once the final painting is complete and paid for. Thank you for considering business with me!

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