Question 1

Shipping Policy

Accepted Answer

I will ship to the U.S. and Canada. Please contact me if you need a quote for shipping outside the U.S. I generally ship USPS first class or priority for small items, and USPS Priority or Fedex for larger prints and paintings. My artwork and prints are fully insured when shipped and I will send you tracking information when the items are shipped. I carefully package the art so it will arrive in perfect condition, but if any damages occur during shipping please let me know, and also notify the shipping company. I will personally deliver to local buyers.

Question 2

Maker Policy

Accepted Answer

Custom work is non-refundable and once in-progress, custom projects cannot be cancelled. For in stock items purchased directly from my portfolio, I offer returns within 15 days of delivery, please message me before returning artwork. Initial shipping costs, and costs for return shipping is at the customer's expense. If you need an item by a specific date or for a specific event, please let me know in advance of accepting a proposal. Your satisfaction is VERY important to me. During the creation process I send images for the client to approve at the initial concept stage, and at many stages during the painting process. Before shipping I'll send you a digital photograph of your new work of art. Unfortunately, I cannot offer returns or exchanges on custom artwork or portraits due to their custom nature and the many hours that go into making them. If you need an item by a specific date or for a specific event, please let me know in advance of accepting a proposal. If one of my pieces arrives to you damaged I will do everything to remedy the situation. Contact me if there's a problem!

Request your Pet Portrait On Rustic Hardwood Live Edge Wood Slices

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