Question 1

Shipping Policy

Accepted Answer

Shipping really depends upon the size, shape, scope of the piece/project. Some projects may be shippable via common carrier such as UPS, FedEx, etc.. Some may require personalized delivery and set up. This will need to be decided on a case by case basis. If it's a piece that requires technical installation, or complex set up, or something similar, I would very much prefer to deliver it personally.

Question 2

Maker Policy

Accepted Answer

I would hope that we would not have to go this route, as I love to work directly with a client every step of the way, communicating and sending pictures/video, and I also take great pride in my craftsmanship and attention to detail. BUT, if we did have to talk about a refund, return, I will do all in my power to make things right. As with most custom fabricators, I don't have a 'stock' item which, if a customer isn't 100% satisfied with I can place it back into inventory and perhaps resell. My pieces/projects are all one-off, and often very personal to the original purchaser, which may make it difficult to resell if returned. Therefore, custom work is non-refundable and once in-progress, custom projects cannot be cancelled. That being said, I will do all in my power to make it right!! Since each project varies, time frames will be established on a piece by piece basis. I don't like to make false/unrealistic promises, so I will be honest and upfront on timing, but let it be known, I love what I do and do it 7 days a week!

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