Question 1

Shipping Policy

Accepted Answer

We personally deliver our furniture at no charge to the customer within a 50-mile radius of Gainesboro, TN. We personally deliver to locations within a 50 to 200 mile radius at a charge of $.75 per mile. For other domestic (US) deliveries, we use Old Dominion freight carrier or a carrier of the customer's choice. Freight costs are set by the carrier and are based on distance as well as size/weight of the item being shipped. Contact NAFFCO for a delivery/shipping quote of any item to be purchased.

Question 2

Installation Policy

Accepted Answer

None

Question 3

Maker Policy

Accepted Answer

REFUNDS AND RETURNS NAFFCO accept returns within 30 days of delivery for NON-CUSTOMIZED ITEMS only. Any returned item must be in the exact condition it was sent to the customer. A Return Authorization must be obtained by calling NAFFCO prior to the return of any item. Refunds will be processed within 30 days of return to NAFFCO, minus shipping, packaging and any third party costs associated with the return. NAFFCO is not responsible for any damage, loss or theft of any item being returned until it is safely received at our shop. In the event the returned item is not in the same condition as it was sent, NAFFCO reserves the right to withhold all or part of the refund of purchase price only. CANCELLATION OF CUSTOM ORDERS Custom orders may be cancelled within 72 hours of authorizing the final order. if a custom order is cancelled later than 72 hours after the authorization, a percentage of the purchase price will be retained by NAFFCO and will be calculated based on the amount of work performed/materials acquired for the project. Completed custom orders cannot be cancelled and cannot be returned for refund or exchange.

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