When you approve a maker's proposal, you pay a 50% deposit. The deposit goes to the maker so they can buy materials and start work.
When the piece is finished, the maker shows it to you by photos, a video call or, if you are nearby, a studio visit. You pay the balance once you approve it, and Maker Marketplace holds that payment while the piece ships. All payments are processed securely through Stripe.
Yes. You pay the balance only after you have seen and approved the finished piece, and Maker Marketplace holds that payment while it ships. If a dispute is resolved in your favor, Maker Marketplace is authorized to recover funds from the maker.
No. Pay only through Maker Marketplace. Payments made any other way, such as PayPal, Zelle, a wire transfer or gift cards, skip our deposit-and-hold process, and we cannot recover them.
If anyone asks you to pay outside the platform, or to pay with gift cards, don't pay. Report it to support@maker-marketplace.com.
Contact Maker Marketplace support at support@maker-marketplace.com, whether the piece was damaged in transit or doesn't match the proposal, photos or videos you approved. We will work with you to make it right.
Message the maker directly through Maker Marketplace. Our makers want you to be happy with what they made. For example, one maker shipped a dresser to a more humid state, and the drawers started to stick. He took the drawers back, sanded them and delivered them again.